Information you provide to us
While using our Site we may ask you to voluntarily provide us with certain personally identifiable information that can be used to contact or identify you; for instance, when you purchase a ticket from our online store you or completing an enquiry form on the website. Personally identifiable information may include, but is not limited to your name, address, email address, telephone number (“Personal Information”).
Information our Site collects automatically
Log Data and Google Analytics
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). We use third-party services such as Google Analytics and AW Stats, to collect standard internet log information and details of visitor behaviour patterns.
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Other than the above, at this time, we do not attempt to identify visitors to our Site or contact them using this data. We have no plans to do so in the foreseeable future. You will be kept informed of any change to this situation.
User and Event Data Retention within Google Analytics
Google Analytics will retain data for a given timescale before automatically deleting it. These timescales can vary between 14 months, 26 months, 38 months, 50 months or can be set to never automatically expire. The data retention period is automatically set as 26 months, unless otherwise specified.
When data reaches the end of the retention period specified, it is deleted automatically on a monthly basis. We may or may not set retention periods so that they can be reset on new activity. This means that the data retention period would be reset from the date of re-entry as a User to the Site. If you, as the User, do not initiate a new session before the retention period expires, then your data will be deleted.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
The security of your Personal Information is important to us, but remember no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Recharged Sound and Light take precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities.
How We Use our Customers Personal Information
Recharged Sound and Light uses the data we collect to communicate with you, for example, informing you about our events, news and for customer support.
Recharged Sound and Light uses the data for the following purposes:
- Delivering Products
- Customer Support
- Communication, Marketing and Advertising
We use data to send merchandise and tickets to our customers who have ordered from our online store. This is essential in allowing us to deliver the products you have purchased.
We use data to respond to customer enquiries and provide other customer care and support services. This is necessary for the performance of the agreement we have with you.
To process payments, we do no store or hold your credit card details. Payments are collected using PayPal’s merchant account which is protected using the highest industry standard protocol Secure Sockets Layer (SSL).
Communication, Marketing and Advertising
We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email or by other means to inform you about new events or products that may be of interest to you.