Last updated: 20.05.2018
At Recharged Sound and Light we respect your privacy and your rights to control your personal data. Our principle guidelines are that we will be clear about the data we collect from you and why.This Privacy Policy (the ‘Policy’) explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you.Recharged Sound and Light  (“us”, “we”, or “our”) operates http://www.rechargedsoundandlight.co.uk/ (the “Site”). Please read this Statement carefully to understand how we collect, use and share your personal information received from users of the Site as well as from products and services offered by Recharged Sound and Light.We use your Personal Information only for providing and improving the Site and your experience as a customer of Recharged Sound and Light. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection

 

Information you provide to us

While using our Site we may ask you to voluntarily provide us with certain personally identifiable information that can be used to contact or identify you; for instance, when you purchase a ticket from our online store you or completing an enquiry form on the website. Personally identifiable information may include, but is not limited to your name, address, email address, telephone number (“Personal Information”).

 

Information our Site collects automatically
Log Data and Google Analytics

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). We use third-party services such as Google Analytics and AW Stats, to collect standard internet log information and details of visitor behaviour patterns.

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Other than the above, at this time, we do not attempt to identify visitors to our Site or contact them using this data. We have no plans to do so in the foreseeable future.  You will be kept informed of any change to this situation.

 

User and Event Data Retention within Google Analytics

Google Analytics will retain data for a given timescale before automatically deleting it. These timescales can vary between 14 months, 26 months, 38 months, 50 months or can be set to never automatically expire. The data retention period is automatically set as 26 months, unless otherwise specified.

When data reaches the end of the retention period specified, it is deleted automatically on a monthly basis. We may or may not set retention periods so that they can be reset on new activity.  This means that the data retention period would be reset from the date of re-entry as a User to the Site.  If you, as the User, do not initiate a new session before the retention period expires, then your data will be deleted.

 

Cookies 

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

 

Security

The security of your Personal Information is important to us, but remember no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Recharged Sound and Light take precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities.

 

How We Use our Customers Personal Information

Recharged Sound and Light uses the data we collect to communicate with you, for example, informing you about our events, news and for customer support.

Recharged Sound and Light uses the data for the following purposes:

  • Delivering Products
  • Customer Support
  • Payments
  • Communication, Marketing and Advertising

Delivering Products

We use data to send merchandise and tickets to our customers who have ordered from our online store.  This is essential in allowing us to deliver the products you have purchased.

 

Customer Support

We use data to respond to customer enquiries and provide other customer care and support services. This is necessary for the performance of the agreement we have with you.

 

Payments

To process payments, we do no store or hold your credit card details. Payments are collected using PayPal’s merchant account which is protected using the highest industry standard protocol Secure Sockets Layer (SSL).


Communication, Marketing and Advertising 

We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email or by other means to inform you about new events or products that may be of interest to you.

 

Changes To This Privacy Policy

This Privacy Policy is effective as of 20.05.2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

 

Contact Us 

If you have any questions about this Privacy Policy, please contact us.